Privacy and Refund Policy

The privacy and refund statements contained on this page reflect the steps to protect your personal information and honor your rights as a consumer.

We are committed to build users’ trust and confidence in our site by adhering to the practices of information and business practices. As a result please find to follow relevant information regarding our privacy and refund practices.

Information Collection and Use
Any information collected on this website is for the purpose of honoring our customers orders. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. At no time whatsoever is any personal information ever released, exchanged or sold.

Order forms may be used for customers who request information, products and services. In the event of an online purchase, we collect contact information (like their email address). Financial information (like account or credit card numbers) are usually passed on to credit card processing companies such as Pay pal. Contact information from such order forms is used to ship purchases, and or to send information and promotional material. Users can opt-out of receiving future mailing at any time.

External links to other sites are contained in this website. We are not responsible for the privacy practices or content of such external sites.

Security
This website takes every precaution to protect our users’ information and the accepted method of doing so is by the use of SSL certification which attests that a given server software has safety nets built in so as to secure the exchange of private information. This method is used by the best ecommerce companies on the internet as well as by ourselves. When users submit sensitive information via the website, your information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number and personal address), that information is encrypted and is protected with the best encryption software in the industry - SSL.

As soon as you decide to place an order, you will be directed to a secure page. The address of this page will always start with: httpS://vitaspecials.com (Note that we have capitalized and placed in red the letter S to illustrate how the address will start). While on any of our secure pages, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just ‘surfing’.

Our concern for the privacy of your information does not stop with the use of SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted to employees only who will need encrypted password to access our system.

Contact Information
Our website is open for business 24 hours a day. The best way to communicate with us is through email. In the even that you feel you need to speak to us directly, please call our number below.

1. Contact us by email:
   (please click on the link below)
   
   Email
   
   
2. Contact us In Writing
   
   Imagine International
   P.O. Box 267904
   Weston, FL 33326-7904
   
   
3. Contact Us By Telephone
   (During business hours 9 - 5 Monday to Friday - US Eastern Time )
   
   954.817.6041

Refund Policy
We are committed to the satisfaction of our customers. If you are not completely satisfied with our product please let us know by contacting us directly by Email within 15 days of receipt of the product. You will then have an extra 15 days to send the product back to us. We will NOT refund the order UNLESS it is returned to us within 30 days of receiving your purchase, provided all items inside the package are in good condition.   All refund will be issued according to your initial method of payment. For example, if you have purchased your order through paypal, we will issue the refund through payal as well. (Likewise for other processing companies)in checks and mail back to you within 2-4 business days.  Items that are not returned in their original packaging, or are damaged/lost on the way back to us will not be refunded. It is buyer's sole responsibility to insure the package for any damage or loss upon returning, as well as the return postage.